Terms of Use

Noongil Terms of Service

Last Updated: March 10, 2026 Effective Date: March 10, 2026

1. Acceptance of Terms

By downloading, installing, or using the Noongil application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

We may update these Terms from time to time. We will notify you of material changes through the App before they take effect. Your continued use of the App after changes take effect constitutes acceptance of the revised Terms.

2. Description of the Service

Noongil is a voice-first general wellness companion that helps you:

• Journal daily experiences through natural conversation
• Set and receive medication and custom reminders
• View trends and patterns in your self-reported data
• Generate wellness summaries to share with your healthcare provider
• Share wellness information with family members or caregivers you designate

3. Health and Wellness Disclaimer

IMPORTANT — PLEASE READ CAREFULLY:

Noongil is a general wellness product. It is not a medical device and has not been evaluated or cleared by the U.S. Food and Drug Administration (FDA). Noongil does not diagnose, treat, cure, mitigate, or prevent any disease or medical condition.

Information provided by the App is based on your self-reported data and is intended to support general wellness, including maintaining or encouraging a healthy lifestyle. It is not intended to replace professional care, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of information provided by the App.

If you are experiencing a medical emergency, call 911 or your local emergency number immediately.

If you are experiencing a mental health crisis, contact the 988 Suicide and Crisis Lifeline by calling or texting 988, or contact your local emergency services.

4. Artificial Intelligence Disclosure

The App uses artificial intelligence, including a large language model provided through a cloud AI service, to provide conversational wellness support, generate summaries, and identify patterns in your self-reported data.

4.1 AI Limitations

• AI responses are generated based on patterns in your self-reported information and general knowledge. They are not reviewed by a healthcare professional.
• AI may produce inaccurate, incomplete, or inappropriate responses.
• AI-generated insights reflect correlations in your reported data, not clinical assessments or medical diagnoses.
• You should not rely on AI-generated content as a substitute for professional care.

4.2 AI Identity

The App's AI companion is not a human. It is an artificial intelligence system. It is not a therapist, counselor, medical professional, or licensed healthcare provider.

4.3 Not Suitable for All Users

AI-powered companion applications may not be suitable for some individuals, including minors. The App is intended for users aged 18 and older (see Section 6).

5. Account Registration and Security

To use the App, you must create an account using Sign in with Apple. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

6. Age Requirement

The App is intended for users who are 18 years of age or older. By using the App, you confirm that you are at least 18 years old. We do not knowingly collect information from users under 18.

7. Caregiver Features

The App allows you to invite a trusted person ("caregiver") to receive wellness-related notifications. By using this feature:

• You authorize sharing. You must explicitly authorize what information is shared with each caregiver.
• You control access. You can revoke caregiver access at any time, effective immediately.
• Caregivers accept terms. Caregivers must accept usage terms before accessing shared information.
• Not a substitute for professional monitoring. Caregiver alerts are provided as a convenience only and are not a substitute for professional monitoring or emergency services. We do not guarantee the timeliness, accuracy, or delivery of any alert. In an emergency, call 911 or your local emergency number.

8. User Conduct

You agree not to:

• Use the App for any illegal purpose
• Attempt to access other users' data or accounts
• Interfere with the App's operation or security
• Misrepresent your identity or impersonate another person
• Use the App to provide medical advice to others
• Reverse engineer, decompile, or disassemble the App

9. Intellectual Property

All content, features, and functionality of the App (including text, graphics, logos, and software) are owned by Noongil or its licensors and are protected by intellectual property laws. Your use of the App does not grant you any ownership rights.

10. Privacy

Your use of the App is also governed by our Privacy Policy and Consumer Health Data Privacy Policy, which describe how we collect, use, and share your information.

11. Account Termination and Data Deletion

11.1 Termination by You

You may terminate your account at any time through the App settings ("Delete Account") or by contacting info@duran.ai. Upon termination:

• We will cease processing your personal data
• We will delete your personal data within 30 days, except as required by law
• You may export your data before deletion using the "Export My Data" feature

11.2 Termination by Us

We may suspend or terminate your account if you violate these Terms, upon 30 days' written notice except in cases of fraud, illegal activity, or conduct that endangers other users, where termination may be immediate. If we terminate your account, you will have 30 days to export your data before deletion.

11.3 Data Deletion Rights

Regardless of account status, you have the right to request deletion of your personal information under applicable law, including the California Consumer Privacy Act, Washington My Health My Data Act, and other applicable state privacy laws. To exercise this right, contact info@duran.ai. We will respond within 45 days.

11.4 Voice and Biometric Data

Voice audio is processed in real time for transcription purposes only. Voice audio is not stored on our servers. Only text transcripts of your conversations are retained. You may request deletion of all transcripts at any time.

If applicable law classifies any data we collect as biometric data, we will: (i) not collect such data without your prior informed consent; (ii) not sell, lease, trade, or otherwise profit from your biometric data; (iii) permanently destroy such data when the initial purpose for collection has been satisfied or within three (3) years of your last interaction with the App, whichever comes first.

12. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT, WELLNESS SUMMARIES, OR PATTERN OBSERVATIONS PROVIDED BY THE APP.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOONGIL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE APP.

NOONGIL'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO NOONGIL IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

IN NO EVENT SHALL NOONGIL BE LIABLE FOR ANY DEATH, BODILY INJURY, OR ADVERSE HEALTH OUTCOME THAT YOU SUFFER, OR THAT YOU CAUSE TO ANY THIRD PARTY, IN CONNECTION WITH YOUR USE OF THE APP OR ANY DECISION MADE BASED ON INFORMATION PROVIDED BY THE APP.

CAREGIVER ALERTS ARE PROVIDED AS A CONVENIENCE ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MONITORING OR EMERGENCY SERVICES. NOONGIL DOES NOT GUARANTEE THE TIMELINESS, ACCURACY, OR DELIVERY OF ANY ALERT. IN AN EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND EVEN IF NOONGIL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

14.1 Binding Arbitration

You and Noongil agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the App will be resolved through binding individual arbitration administered by JAMS under its Consumer Arbitration Rules, except that each party retains the right to: (a) bring an individual action in small claims court; and (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights.

14.2 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND NOONGIL EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

14.3 Arbitration Opt-Out

You may opt out of this arbitration agreement by sending written notice to info@duran.ai within thirty (30) days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of the arbitration agreement.

14.4 Privacy Rights Preserved

Nothing in this arbitration agreement shall be construed to limit your rights under the California Consumer Privacy Act, the Washington My Health My Data Act, the Illinois Biometric Information Privacy Act, or any other applicable privacy law to the extent such rights cannot be waived.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions, except that the arbitration agreement in Section 14 is governed by the Federal Arbitration Act.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and Consumer Health Data Privacy Policy, constitute the entire agreement between you and Noongil regarding your use of the App.

18. Contact Us

If you have questions about these Terms, contact us at:

Noongil Email: info@duran.ai