Noongil Terms of Service
Last Updated: July 10, 2026 Effective Date: March 10, 2026
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1. Acceptance of Terms
By downloading, installing, or using the Noongil application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.
We may update these Terms from time to time. We will notify you of material changes through the App before they take effect. Your continued use of the App after changes take effect constitutes acceptance of the revised Terms.
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2. Description of the Service
Noongil is a voice-first general wellness product for Parkinson's family care that helps you:
- Journal daily experiences through natural conversation
- Set and receive medication and custom reminders
- View neutral comparisons across your self-reported check-in days
- Generate Doctor Visit Reports to share with your healthcare provider
- Share care context with family members or caregivers you designate
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3. Health and Wellness Disclaimer
IMPORTANT — PLEASE READ CAREFULLY:
Noongil is a general wellness product. It is not a medical device and has not been evaluated or cleared by the U.S. Food and Drug Administration (FDA). Noongil does not diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
Information provided by the App is based on your self-reported data and is intended to support general wellness, including maintaining or encouraging a healthy lifestyle. It is not intended to replace professional care, diagnosis, or treatment.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of information provided by the App.
If you are experiencing a medical emergency, call 911 or your local emergency number immediately.
If you are experiencing a mental health crisis, contact the 988 Suicide and Crisis Lifeline by calling or texting 988, or contact your local emergency services.
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4. Artificial Intelligence Disclosure
The App uses artificial intelligence, including a large language model provided through a cloud AI service, to provide voice check-ins and organize summaries and Doctor Visit Reports from your self-reported data. It does not determine why symptoms changed.
4.1 AI Limitations
- AI responses are generated from your self-reported information and general knowledge. They are not reviewed by a healthcare professional.
- AI may produce inaccurate, incomplete, or inappropriate responses.
- AI-generated summaries and neutral log comparisons do not infer, rank, or state reasons a symptom changed and are not clinical assessments or medical diagnoses.
- You should not rely on AI-generated content as a substitute for professional care.
4.2 AI Identity
The App's AI companion is not a human. It is an artificial intelligence system. It is not a therapist, counselor, medical professional, or licensed healthcare provider.
4.3 Not Suitable for All Users
AI-powered companion applications may not be suitable for some individuals, including minors. The App is intended for users aged 18 and older (see Section 6).
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5. Account Registration and Security
To use the App, you must create an account using a supported platform sign-in method, such as Sign in with Apple on iOS or Google sign-in on Android. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
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6. Age Requirement
The App is intended for users who are 18 years of age or older. By using the App, you confirm that you are at least 18 years old. We do not knowingly collect information from users under 18.
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7. Caregiver Features
The App allows you to invite a trusted person ("caregiver") to receive shared care context and caregiver-facing notifications. By using this feature:
- You authorize sharing. You must explicitly authorize what information is shared with each caregiver.
- You control access. You can revoke caregiver access at any time, effective immediately.
- Caregivers accept terms. Caregivers must accept usage terms before accessing shared information.
- Not a substitute for professional monitoring. Caregiver alerts are provided as a convenience only and are not a substitute for professional monitoring or emergency services. We do not guarantee the timeliness, accuracy, or delivery of any alert. In an emergency, call 911 or your local emergency number.
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8. Subscriptions and Billing
Noongil may offer a free, limited path and an auto-renewing Noongil Family Care subscription. Free app access is not a store free trial and does not enroll you in or charge you for a subscription. Before purchase, the App will show the subscription benefits, localized price, billing period, and any introductory-offer terms that apply to your store account.
- Family access. Family Care is intended for one member profile and up to two linked caregivers. The purchaser may be the member or an authorized caregiver. Sharing remains subject to the member's consent and permissions.
- Store billing. Purchases are processed by Apple App Store or Google Play and are subject to the applicable store's payment terms. Noongil does not receive or store your full payment-card details.
- Automatic renewal. An auto-renewing subscription continues for successive billing periods unless canceled through the store. The store account used to purchase will be charged according to the price and timing shown at checkout and in the store's subscription settings.
- Manage or cancel. You can manage or cancel through the Plan & Billing area in the App or directly in your Apple or Google subscription settings. Cancellation normally takes effect at the end of the then-current paid period, subject to store rules and applicable law.
- Account deletion. Deleting your Noongil account does not automatically cancel a subscription billed by Apple or Google. Cancel the subscription in the applicable store if you do not want it to renew.
- Restore purchases. The App provides a restore-purchases control for eligible purchases associated with your store account.
- Price changes and offers. We or the store may provide advance notice of price changes and may require your consent where applicable. Promotional or introductory eligibility is determined under the offer terms and store rules.
- Refunds. Refund requests for store purchases are handled by Apple or Google under their policies, except where applicable law requires otherwise.
Paid access may end or become limited when a subscription expires, is refunded, is paused, enters account hold, or otherwise loses entitlement. Privacy, account management, export, deletion, purchase restoration, and subscription-management controls remain available as described in the App.
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9. User Conduct
You agree not to:
- Use the App for any illegal purpose
- Attempt to access other users' data or accounts
- Interfere with the App's operation or security
- Misrepresent your identity or impersonate another person
- Use the App to provide medical advice to others
- Reverse engineer, decompile, or disassemble the App
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10. Intellectual Property
All content, features, and functionality of the App (including text, graphics, logos, and software) are owned by Noongil or its licensors and are protected by intellectual property laws. Your use of the App does not grant you any ownership rights.
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11. Privacy
Your use of the App is also governed by our Privacy Policy and Consumer Health Data Privacy Policy, which describe how we collect, use, and share your information.
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12. Account Termination and Data Deletion
12.1 Termination by You
You may terminate your account at any time through the App settings ("Delete Account") or by contacting privacy@noongil.ai. Upon termination:
- We will cease processing your personal data
- We will delete your personal data within 30 days, except as required by law
- You may export your data before deletion using the "Export My Data" feature
12.2 Termination by Us
We may suspend or terminate your account if you violate these Terms, upon 30 days' written notice except in cases of fraud, illegal activity, or conduct that endangers other users, where termination may be immediate. If we terminate your account, you will have 30 days to export your data before deletion.
12.3 Data Deletion Rights
Regardless of account status, you have the right to request deletion of your personal information under applicable law, including the California Consumer Privacy Act, Washington My Health My Data Act, and other applicable state privacy laws. To exercise this right, contact privacy@noongil.ai. We will respond within 45 days.
12.4 Voice and Biometric Data
Live AI check-in audio is processed for the active conversation and is not intentionally retained by Noongil; text transcripts and structured check-in context may be retained. A separate caregiver voice-message feature intentionally stores short messages so the linked member can play them later. Those messages are deleted on account or message deletion and are subject to a 30-day automated retention limit. You may use the App's deletion controls or contact us to request deletion.
If applicable law classifies any data we collect as biometric data, we will: (i) not collect such data without your prior informed consent; (ii) not sell, lease, trade, or otherwise profit from your biometric data; (iii) permanently destroy such data when the initial purpose for collection has been satisfied or within three (3) years of your last interaction with the App, whichever comes first.
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13. Disclaimer of Warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT, WELLNESS SUMMARIES, OR PATTERN OBSERVATIONS PROVIDED BY THE APP.
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14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOONGIL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE APP.
NOONGIL'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO NOONGIL IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
IN NO EVENT SHALL NOONGIL BE LIABLE FOR ANY DEATH, BODILY INJURY, OR ADVERSE HEALTH OUTCOME THAT YOU SUFFER, OR THAT YOU CAUSE TO ANY THIRD PARTY, IN CONNECTION WITH YOUR USE OF THE APP OR ANY DECISION MADE BASED ON INFORMATION PROVIDED BY THE APP.
CAREGIVER ALERTS ARE PROVIDED AS A CONVENIENCE ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MONITORING OR EMERGENCY SERVICES. NOONGIL DOES NOT GUARANTEE THE TIMELINESS, ACCURACY, OR DELIVERY OF ANY ALERT. IN AN EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER.
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND EVEN IF NOONGIL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
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15. Dispute Resolution and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
15.1 Binding Arbitration
You and Noongil agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the App will be resolved through binding individual arbitration administered by JAMS under its Consumer Arbitration Rules, except that each party retains the right to: (a) bring an individual action in small claims court; and (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent infringement of intellectual property rights.
15.2 Class Action Waiver
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND NOONGIL EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.
15.3 Arbitration Opt-Out
You may opt out of this arbitration agreement by sending written notice to privacy@noongil.ai within thirty (30) days of first accepting these Terms. Your notice must include your name, mailing address, and a clear statement that you wish to opt out of the arbitration agreement.
15.4 Privacy Rights Preserved
Nothing in this arbitration agreement shall be construed to limit your rights under the California Consumer Privacy Act, the Washington My Health My Data Act, the Illinois Biometric Information Privacy Act, or any other applicable privacy law to the extent such rights cannot be waived.
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16. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions, except that the arbitration agreement in Section 15 is governed by the Federal Arbitration Act.
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17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
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18. Entire Agreement
These Terms, together with the Privacy Policy and Consumer Health Data Privacy Policy, constitute the entire agreement between you and Noongil regarding your use of the App.
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19. Contact Us
If you have questions about these Terms, contact us at:
Noongil Email: privacy@noongil.ai